1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Telephone number
• Email address
• Street address, city, state, and ZIP code
• Service location
• Information about the junk removal, hauling, cleanout, dumpster rental, demolition, or other service you are requesting
• Preferred service dates or scheduling information
• Photos or other information you voluntarily provide regarding a job or property
• Communications you send to us by telephone, text message, email, website form, social media, or other methods
• Payment and transaction-related information when you purchase services

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, referring website, pages viewed, and general website activity through cookies, analytics tools, pixels, and similar technologies.

2. Information Collected Through Advertising and Lead Forms

We may advertise our services through third-party platforms, including Facebook and Instagram operated by Meta Platforms, Inc., and other advertising providers.

When you voluntarily submit a lead form through one of these platforms, we may receive information you provide through the form, including your name, telephone number, email address, ZIP code, requested service, desired service timeframe, and other information you choose to provide.

We use this information to respond to your inquiry, determine whether we service your location, provide or schedule an estimate, communicate with you about your requested service, and provide customer service.

Information you provide through a third-party platform may also be subject to that platform's own privacy policy and terms.

3. How We Use Your Information

We may use information we collect to:

• Respond to questions and service inquiries
• Provide free estimates or quotes
• Schedule appointments and services
• Determine whether a property is within our service area
• Perform and manage requested services
• Communicate regarding appointments, estimates, service updates, scheduling, or customer support
• Process payments and maintain transaction records
• Operate, maintain, secure, and improve our website
• Improve our services and customer experience
• Measure website and advertising performance
• Prevent fraud, misuse, or security incidents
• Maintain appropriate business records
• Comply with applicable laws, regulations, legal processes, or governmental requests

4. Text Messages, Phone Calls, and Email Communications

If you provide your telephone number or email address in connection with a service inquiry, estimate request, appointment, or other interaction with SAVAGE, we may use that information to respond to your request and communicate with you regarding our services.

Depending on the choices and consent presented to you when your information is collected, communications may include telephone calls, emails, or text messages related to your inquiry, estimate, appointment, service, or customer relationship.

Message and data rates may apply to text messages.

Where required by applicable law, marketing or promotional communications will be sent only with appropriate consent.

You may request that we stop sending promotional text messages by replying STOP to an applicable promotional text message. You may also contact us using the information listed below regarding communication preferences.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, analytics services, and similar technologies to help us understand website usage, improve website performance, measure advertising effectiveness, and provide relevant advertising.

These technologies may collect information such as device information, browser information, IP address, pages visited, interactions with our website, and referring sources.

Third-party advertising or analytics providers may process information according to their own privacy policies.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect some website functionality.

6. How We Share Information

We do not sell personal information for money.

We may disclose information when reasonably necessary to service providers and contractors that assist us with legitimate business operations, including:

• Website hosting and maintenance
• Customer relationship management (CRM)
• Appointment scheduling
• Email and text-message communications
• Payment processing
• Advertising and analytics
• Information technology and security
• Accounting, legal, or professional services
• Contractors or service providers involved in fulfilling requested services where appropriate

These providers may receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when we reasonably believe disclosure is necessary to comply with applicable law, respond to legal process or governmental requests, protect our rights or property, protect customers or others, investigate fraud or security issues, or enforce agreements.

7. Payment Information

When payment information is provided for our services, payments may be processed through third-party payment processors.

SAVAGE may not directly store complete payment-card information when the transaction is handled by a third-party payment processor. Payment processors maintain their own privacy and security practices, which may be governed by their respective policies and terms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the nature of the information and the reason it was collected.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Your Privacy Choices

You may contact us to:

• Ask questions about information you previously provided to us
• Request that inaccurate contact information be corrected
• Request that we stop certain marketing communications
• Ask questions about our privacy practices

Certain information may need to be retained when required by law or when reasonably necessary for legitimate business purposes, including transaction records, dispute resolution, fraud prevention, or enforcement of agreements.

11. Third-Party Websites and Services

Our website may contain links to websites, social-media platforms, payment processors, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their applicable privacy policies before providing personal information.

12. Children's Privacy

Our services are intended for adults seeking hauling, junk removal, cleanout, dumpster rental, demolition, or related property services.

We do not knowingly solicit or collect personal information from children under 13 through our website. If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When we update this policy, we will revise the "Last Updated" date shown at the top of this page. We encourage visitors to review this Privacy Policy periodically.